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Frequently Asked Questions: |
| 1.What is the culture for RisingSun? |
| Responsible: be responsible for life and family, for career and society. |
| Efficient: fast response to enquiries & orders; precise in details; always offer proposals and good communication. |
| Honest: to be honest to everyone and carful in doing everything; always smile. |
| Creative: always upgrade ourselves in terms of gaining technical knowledge,expanding our vision and market sense; bring customer continuous surprise. |
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| 2.What is the Minimum Order Quantity(MOQ) per order? |
| Our MOQ is 3000pcs per model. Order less than MOQ, the price should be negotiated. |
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| 3.How about the payment? |
| Payment should be made by 30% deposit and balance by T/T before shipment. |
| For the order more than USD20,000.00, we also accept L/C at sight. |
| Payment terms should be discussed and reached an agreement before firm order. |
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| 4.May I print my LOGO on the products? How about the printing cost? |
| We can provide 1 color logo printing on 1 position free of charge when your order reached MOQ. |
| More logo (including more colors) printing, we will charge USD0.02 for one color on one position. |
| Order less than MOQ, logo price should be negotiated. |
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| 5.May I change the packing? |
| Yes, but you should pay for your new design. Our experienced packing design colleague can help you design your special packing. |
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| 6.May I have product in my PMS color? |
| Yes, we can do your request PMS color free of charge when order reached MOQ. |
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| 7.How about the lead time for the samples? |
| Standard samples with our packing will be provided within 3 days; |
| Samples with customer’s logo will be provided within 5 days. |
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| 8.How about the delivery time? |
| Usually our delivery will be 20 days. |
| It is also depends on the order quantity and requirements. |
| If you need the delivery urgently, please discuss with us. We will try our best to meet your delivery schedule. |
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| 9.Would you accept OEM product? |
| Yes. OEM project are warmly welcomed. This is our strong advantages we can provide. Owing to our professional R&D staff, we can serve you well for the OEM project. |
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| 10.Would you accept the order base on the sample or the design provided by us? |
| Yes, that will be warmly welcomed. Not only we can manufacture on the sample or the design, we can also protect its copyright by the buyer's request. |
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